Provision of Maintenance Services for Station Information and Security Systems (SISS)

Tender description

First Trenitalia West Coast Rail Limited (Avanti West Coast) are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the Avanti West Coast network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". Avanti West Coast (AWC) has an extensive Station Information & Security Systems (SISS) estate deployed across 16 stations (https://newsdesk.avantiwestcoast.co.uk/contact-us/stations-we-manage), providing business critical services to customers and staff including but not limited to:- CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. The contract will be for three years with an option to extend for up to a further two years. Lot 1: First Trenitalia West Coast Rail Limited (Avanti West Coast) are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the Avanti West Coast network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". Avanti West Coast (AWC) has an extensive Station Information & Security Systems (SISS) estate deployed across 16 stations, providing business critical services to customers and staff including but not limited to:- CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. The Contract is expected to be let for an initial period of 3 years, with the optional extension of up to 2 years.