Field Visits for Debt Collection
Details
- Value
- £900,000
- Topic
- Collection agency services
- Published
- 19 February 2025
- Submission
- 26 March 2025
- Source
- uk:find_a_tender
Tender description
This is a tender for field visit services. The Utilities wish to appoint a panel of service providers to visit customers who are not engaging with the Utilities. The service providers will be required to engage with the customers to request payment of outstanding debt and/or offer payment support schemes. Lot 1: The Utilities wish to appoint a panel of debt collection companies to visit indebted customers. Field visits are used as part of the customer journey where customers are not engaging with the Utilities by SMS, phone, email, or letter. The panel suppliers are required to visit properties and attempt to engage customers so that they either start to pay their water bills, or register for assistance (Big Difference Scheme, Water Sure). Visits may also establish residency (namely whether the customer is still living at the address).
Timeline
- Completed: Tender published19 February 2025Current notice
- Completed: Submission date26 March 2025
About the buyer
Severn Trent Water Ltd supplies water and wastewater services to homes and businesses across the Midlands as a regulated utility. Ofwat oversees its commercial activity under the Competition Act 1998. Since October 2024 its supply agreements have followed the UK Procurement Regulations 2024. Competitive tenders are advertised through Find a Tender and the Achilles Utilities Vendor Database. Suppliers can also register through SAP Ariba Discovery, trade associations and an approved supplier database. New capital delivery frameworks are due to open for procurement from 2027 and will run for up to 15 years.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Severn Trent Water Ltd's contract awards have been in waste, cleaning and environmental services, electrical equipment and lighting and construction materials.
Relevant CPV codes
- 79940000 · Collection agency services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov |
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