Awarded contract

098-BK-24 Automated Messaging Service - AWARD

Details

Duration
2 years
Topic
Enhanced Messaging Service (EMS) services
Published
20 February 2025

Tender description

You are invited to tender for the provision of Automated Messaging Service for 5 Councils. The Supplier will be required to support our ongoing rolling programme to replace traditional letters and provide multi-channel message solutions within a Revenues and Benefits partnership consisting of five Councils across East Anglia, predominantly to enhance revenue collection by issuing reminders throughout the recovery cycle but also to support customer engagement programmes including customer satisfaction.

Timeline

  1. Completed: Award date1 February 2025
  2. Completed: Award published20 February 2025
    Current notice
  3. Next: Contract expiry date31 January 2027in 3 months

About the buyer

Breckland District Council is a local authority based in Dereham, buying as a district council. A Procurement and Contract Management Strategy for 2026 to 2028 was approved by Cabinet in May 2026. The strategy also prepares the council for Local Government Reorganisation.

Over the past 5 years, most of Breckland District Council's contract awards have been in architectural and engineering services, IT services and business services.

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Decision makers

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