PSR - Minor Illness Service

Tender description

GP see and treat service within A&E at St James University Hospital (SJUH) and Leeds General Infirmary (LGI) Lot 1: The Minor Illness Services are for patients who self-present to the EDs who have a minor illness presentation and are suitable to be seen by a primary care clinician. <br/>At the LGI, the Minor Illness Service caters to both adults and paediatrics and is staffed by Advanced Clinical Practitioners, operating a see and treat service, seven days a week from 8 AM to 00.00 PM with a streaming service operating from 8 am to 9 PM. In contrast, the SJUH Minor Illness Service focuses exclusively on adults and is delivered by a GP, with operating hours from 10 AM to 10 PM. During their respective hours of operation, these services play a critical role in diverting minor illness presentations away from the main ED.<br/><br/>This service plays a crucial role in alleviating congestion in the ED and enhancing the timeliness of care for patients. The activities carried out through the Co-located Minor Illness Service also contribute approximately 3.8% towards achieving the Emergency Care Standard (ECS), demonstrating its significance in supporting efficient healthcare delivery and improving patient outcomes.<br/><br/>Workforce Model<br/>• See & Treat <br/><br/>Workforce type and the minimum number of patients to be seen, treated and discharged per day which is set at the following: <br/><br/>o St James University Hospital (SJUH) – Must be a GP see & Treat service <br/> 4 Patients an hour minimum (44 per day) <br/><br/>o Leeds General Infirmary (LGI) – Must have GP clinical leadership presence<br/> 8 Patients an hour Minimum (96 per day) <br/><br/>See & Treat clinicians must be independent Primary Care Clinicians & at LGI staff should include adult and paediatric trained staff. <br/><br/>• Receptionist <br/><br/>The Service Provider should provide a receptionist for the LGI service available during all times of the see & treat model. This receptionist will meet and great patients as well as book patients into any relevant systems. This receptionist will take full responsibility of all administrative duties in relation to the service, <br/><br/>• Management <br/><br/>Contract provider should provide a clinically lead management model operationally and should ensure that the communication regarding short notice absence/ any operational issues are done in a timely way.