Tenant Satisfaction Survey
Details
- Supplier(s)
- ARP Research Ltd
- Value
- £46,785
- Duration
- 3 years
- Topic
- Surveying services
- Published
- 18 December 2025
- Source
- uk:find_a_tender
Tender description
South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies. We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:- • Separate covering letter • All required TSM questions • Two additional open text questions • Six demographic questions (9 options max per question, previously one A4 side) ## Contract award Title: Tenant Satisfaction Survey
Timeline
- Completed: Award published18 December 2025Current notice
- Completed: Award date18 December 2025
- Next: Contract expiry date31 January 2029in 2 years
About the buyer
South Tyneside Metropolitan Borough Council buys as a local authority through its own Corporate Procurement Service. The council runs supplier workshops with NEPO to help local businesses bid for public contracts.
Over the past 5 years, most of South Tyneside Metropolitan Borough Council's contract awards have been in software and information systems, construction work and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-tyneside-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-tyneside-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-tyneside-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-tyneside-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-tyneside-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-tyneside-metropolitan-borough-council.gov |
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