Telephony with integrated Contact Centre capabilities
Details
- Value
- £100,000
- Topic
- Telecommunications services
- Published
- 19 December 2025
- Submission
- 20 January 2026
- Source
- uk:find_a_tender
Tender description
Replacement Telephony system including contact centre capabilities. Lot 1: The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.
Timeline
- Completed: Tender published19 December 2025Current notice
- Completed: Submission date20 January 2026
About the buyer
Cunninghame Housing Association is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov |
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