Awarded contract

ServiceNow licensing extension

Details

Buyer: Science Museum Group
Supplier(s): SERVICENOW UK LIMITED
Value: £546,500
Duration: 3 years
Topic: Software package and information systems
Published: 16 December 2025
Source: uk:find_a_tender

Tender description

Extension of existing ServiceNow licensing for 3 years. ## Contract award Title: ServiceNow licensing extension

Timeline

Completed: Award published16 December 2025
Current notice
Completed: Award date16 December 2025
Next: Contract expiry date30 December 2028in 2 years

About the buyer

Science Museum Group is an agency and non-departmental public body that runs six national museums, including the Science Museum in London and the National Railway Museum in York. Tenders are published through the Group's own procurement portal, hosted on In-Tend. Larger opportunities also appear on Find a Tender, with smaller contracts advertised on Contracts Finder. A Sustainable Procurement Policy scores tenderers on environmental, ethical and social value criteria. The Board of Trustees oversees how the Group is run. Venue hire, touring exhibitions and consultancy work add further income for the Group.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of Science Museum Group's contract awards have been in architectural and engineering services, recreation, culture and sport and business services.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@science-museum-group.gov
Commercial Director	+44 •••• ••••••	••••••••@science-museum-group.gov
Procurement Manager	+44 •••• ••••••	••••••••@science-museum-group.gov
Category Lead	+44 •••• ••••••	••••••••@science-museum-group.gov
Senior Buyer	+44 •••• ••••••	••••••••@science-museum-group.gov
Contracts Manager	+44 •••• ••••••	••••••••@science-museum-group.gov