Awarded contract

Provision of Contact Centre Accreditation and Membership

Details

Buyer: Driver and Vehicle Licensing Agency
Supplier(s): CCA Global Ltd
Value: £41,000
Duration: 2 years
Topic: Telecommunications services
Published: 17 December 2025
Source: uk:find_a_tender

Tender description

DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA’s intention is to renew this membership & gain Version 8 accreditation for the term of this contract. ## Contract award Title: Provision of Contact Centre Accreditation and Membership

Timeline

Completed: Award published17 December 2025
Current notice
Completed: Award date17 December 2025
Next: Contract expiry date15 December 2027in 14 months

About the buyer

The Driver and Vehicle Licensing Agency runs driver and vehicle registration services, and buys as a central government agency through a virtual procurement team shared across the Department for Transport family. Much of its buying follows Cabinet Office guidance and pan-government arrangements for office solutions, temporary staff, travel and uniforms. Strategic contracts cover categories such as ICT, telephony, estates, print and mail, and enforcement work like wheel-clamping.

Over the past 5 years, most of Driver and Vehicle Licensing Agency's contract awards have been in IT services, software and information systems and business services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Commercial Director	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Procurement Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Category Lead	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Senior Buyer	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Contracts Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov