Customer Experience and Enterprise Digital Platform
Details
- Buyer
- Cumberland Council
- Supplier(s)
- Netcall Technology Limited
- Value
- £1,280,000
- Duration
- 4 years
- Topic
- Software package and information systems
- Published
- 18 December 2025
- Source
- uk:contracts_finder
Tender description
Call off contract from CCS RM6285 Back Office Software 2. Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support. Optional extension period from 29 November 2029 - 28 November 2035
Timeline
- Completed: Award date29 November 2025
- Completed: Award published18 December 2025Current notice
- Next: Contract expiry date28 November 2029in 3 years
About the buyer
Cumberland Council is a local authority buying goods, works and services for Cumbria, guided by its own Contract Procedure Rules. Tenders are advertised through the Find a Tender Service on GOV.UK. Suppliers can also register on The Chest, the council's electronic procurement portal, free of charge. A dedicated Procurement Team sits within Business Transformation and Change. Framework agreements sit alongside open competitions among its procurement procedures. Every tender also weighs social value against council priorities. Contracts follow the Procurement Act 2023 and the Public Contracts Regulations 2015. A weekly business newsletter and supplier events keep suppliers informed too.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Cumberland Council's contract awards have been in construction work, education and training and architectural and engineering services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cumberland-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cumberland-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cumberland-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cumberland-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cumberland-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cumberland-council.gov |
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