RFI - Customer Video Triage Technology
Details
- Buyer
- CHP
- Published
- 30 January 2025
- Submission
- 20 February 2025
- Source
- uk:procontracts
Tender description
CHP are seeking information on the potential of customer video triage technology in our customer service department. The purpose of this RFI exercise is to: • assess the capabilities within current markets to deliver a potential solution • allow CHP to assess supplier responses to help us to refine the specification and requirements of any potential future procurement process. • enable CHP to develop its knowledge understanding of the market. This exercise is a RFI as part of a market consultation, it does not constitute a formal procurement process or Invitation to Tender. Keywords: Video, Triage, Housing, Repairs
Timeline
- Completed: Tender published30 January 2025Current notice
- Completed: Submission date20 February 2025
About the buyer
CHP is a housing association based in Essex, and merged with Estuary in April 2026 to form Delta Housing. Suppliers also provide an equality and diversity policy and a Modern Slavery Act declaration. Suppliers complete an annual declaration covering links to CHP employees and Board members.
Over the past 5 years, most of CHP's contract awards have been in construction work, software and information systems and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@chp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@chp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@chp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@chp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@chp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@chp.gov |
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