RFI - Customer Video Triage Technology
Details
- Buyer
- CHP
- Topic
- Communication and multimedia software package
- Published
- 30 January 2025
- Source
- uk:contracts_finder
Tender description
CHP are seeking information on the potential of customer video triage technology in our customer service department. The purpose of this Request for Information (RFI) exercise is to: • assess the capabilities within current markets to deliver a potential solution • allow CHP to assess supplier responses to help us to refine the specification and requirements of any potential future procurement process • enable CHP to develop its knowledge understanding of the market This exercise is a RFI as part of a market consultation, it does not constitute a formal procurement process or Invitation to Tender. Additional information: Please submit RFIs via the ProContract e-tendering portal. You can access the RFI document on the ProContract portal: https://procontract.due-north.com/Advert/Index?advertId=569606e0-22df-ef11-8133-005056b64545 If your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the free registration process.
Timeline
- Completed: Pre-tender published30 January 2025Current notice
About the buyer
CHP is a housing association based in Essex, and merged with Estuary in April 2026 to form Delta Housing. Suppliers also provide an equality and diversity policy and a Modern Slavery Act declaration. Suppliers complete an annual declaration covering links to CHP employees and Board members.
Over the past 5 years, most of CHP's contract awards have been in construction work, software and information systems and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@chp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@chp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@chp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@chp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@chp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@chp.gov |
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