Oracle Managed Support Services
Details
- Value
- £917,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 27 January 2025
- Submission
- 3 March 2025
- Source
- uk:find_a_tender
Tender description
The Royal Borough of Kensington and Chelsea (RBKC) is inviting tenderers from sufficiently experienced and qualified contractors for the provision of Oracle Managed Support services. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The contract is anticipated to commence on the 1 May 2025 for an initial term of 24 months, with the option to extend up to a further 12 months to 30 April 2028 at the RBKC's discretion. Lot 1: A Service Contract will be awarded to a single contractor. The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests.
Timeline
- Completed: Tender published27 January 2025Current notice
- Completed: Submission date3 March 2025
About the buyer
Royal Borough of Kensington and Chelsea is a London local authority, procuring goods, works and services for the borough's council services.
Healthcare services procurement follows the Provider Selection Regime rather than a standard tender.
Over the past 5 years, most of Royal Borough of Kensington and Chelsea's contract awards have been in IT services, construction work and health and social work.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72212451 · Enterprise resource planning software development services
- 72250000 · System and support services
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
- 72253200 · Systems support services
- 72261000 · Software support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov |
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