Awarded contract

On Train Wifi and Mobile Data SIMs

Details

Topic
Data services
Published
1 December 2025

Tender description

The provision of SIMs for EMR staff Mobile devices and tablets, the On-Train WiFi services for EMR customers, and sundry mobile computing devices without access to WiFi. Aims To enable customers to access the internet via on train WiFi To provide EMR staff with voice and data services for mobile devices Consolidation of multiple contracts Management of SIMs via a single online portal Ensure Network coverage across the EMR rail network Flexibility to move between mobile network operators Provide excellent customer service to EMR customers and staff Ensure value for money Lot 1: This procurement defines the requirements for a contract for the provision of SIMs for EMR staff Mobile devices and tablets, the On-Train WiFi services for EMR customers, and sundry mobile computing devices without access to WiFi. Aims To enable customers to access the internet via on train WiFi To provide EMR staff with voice and data services for mobile devices Consolidation of multiple contracts Management of SIMs via a single online portal Ensure Network coverage across the EMR rail network Flexibility to move between mobile network operators Provide excellent customer service to EMR customers and staff Ensure value for money

Timeline

  1. Completed: Award published1 December 2025
    Current notice
  2. Completed: Award date1 December 2025

About the buyer

Transport UK East Midlands Limited operates East Midlands Railway, a passenger train operating company. Fuel for its depots at Derby, Nottingham and Cricklewood has been tendered as one supply contract. A recent market engagement covered spare parts and consumables for its Class 158 and Class 170 fleets. The Department for Transport has confirmed plans to bring the operator into public ownership by the end of 2027.

The company is a listed buyer on RISQS, the rail industry's supplier qualification scheme.

Over the past 5 years, most of Transport UK East Midlands Limited's contract awards have been in repair and maintenance, IT services and transport equipment.

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