National Vaccination Programme (ServiceNow Development, Maintenance and Support)
Details
- Supplier(s)
- Insight Direct (UK) Ltd
- Value
- £90,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 5 December 2025
Tender description
The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use. Lot 1: NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant code
Timeline
- Completed: Award date4 December 2025
- Completed: Award published5 December 2025Current notice
About the buyer
NHS National Services Scotland is a national healthcare body serving NHS Scotland, and its National Procurement arm is Scotland's largest procurement organisation. Suppliers apply for those tenders to get onto a national framework. The National Distribution Service then delivers stock to hospital wards and community centres across NHS Scotland.
Over the past 5 years, most of NHS National Services Scotland's contract awards have been in medical equipment and pharmaceuticals, IT services and transport equipment.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-national-services-scotland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-national-services-scotland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-national-services-scotland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-national-services-scotland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-national-services-scotland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-national-services-scotland.gov |
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