HC2296 - NHS Advocacy & Complaints Service
Details
- Buyer
- Wiltshire Council
- Supplier(s)
- Voiceability Advocacy
- Value
- £113,883
- Duration
- 2 years
- Topic
- Administrative healthcare services
- Published
- 4 December 2025
- Source
- uk:find_a_tender
Tender description
The NHS Advocacy & Complaints Service in Wiltshire provides free, specialist, and independent advocacy to support individuals wishing to make a complaint about NHS services. ## Contract award Title: NHS Advocacy & Complaints Service
Timeline
- Completed: Award published4 December 2025Current notice
- Completed: Award date4 December 2025
- Next: Contract expiry date31 March 2028in 18 months
About the buyer
Wiltshire Council is a local authority serving Wiltshire, and buys through its own procurement team. Procurement follows the Procurement Act 2023, in force since February 2025. All contract opportunities are listed on the Supplying the South West portal, shared across councils in the region. Larger opportunities also appear on Find a Tender and Contracts Finder. Some contracts are awarded through frameworks the council runs itself, others through partners such as the Crown Commercial Service. Adult social care providers can join frameworks including the Flexible Framework, Good Lives Alliance and Living My Life through the same portal.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Wiltshire Council's contract awards have been in architectural and engineering services, construction work and IT services.
Relevant CPV codes
- 75122000 · Administrative healthcare services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wiltshire-council.gov |
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