GB-Sheffield: Customer Experience Contact Centre
Details
- Supplier(s)
- New Voice Media
- Value
- £92,940
- Duration
- 3 years
- Topic
- Telecommunications network
- Published
- 1 December 2025
- Source
- uk:contracts_finder
Tender description
Customer Experience Contact Centre Omnichannel and SUL HUB Telephony Additional information: British Business Bank Plc, registered in England and Wales, registration number 08616013, registered office Steel City House, West Street, Sheffield, S1 2GQ, a development bank wholly owned by the HM Government. It and its subsidiaries are not banking institutions and do not operate as such. With the exception of BBB Investment Services Limited they are not authorised or regulated by the Prudential Regulation Authority or the Financial Conduct Authority. BBB Investment Services Limited is authorised and regulated by the Financial Conduct Authority. A complete legal structure chart for the group can be found at www.british-business-bank.co.uk.
Timeline
- Completed: Award published1 December 2025Current notice
- Completed: Award date1 February 2026
- Next: Contract expiry date31 January 2029in 2 years
About the buyer
British Business Bank is a government-owned economic development bank and non-departmental public body, wholly owned by the Department for Business and Trade. A supplier management policy sets out how the Bank runs its contracts. Procurement follows the Public Contract Regulations 2015 and the Procurement Act 2023. Larger opportunities are advertised through the Find a Tender service. Public sector frameworks let suppliers win call-off contracts through mini-competitions. A contracts register, updated every six months, lists what the Bank has awarded. Monthly spend above a set threshold is published for transparency. Suppliers can also read the Bank's guide to public sector tendering.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of British Business Bank's contract awards have been in business services, financial and insurance services and software and information systems.
Relevant CPV codes
- 32412100 · Telecommunications network
- 32510000 · Wireless telecommunications system
- 32524000 · Telecommunications system
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@british-business-bank.gov |
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