Wakefield Council Contact Centre Telephony Solution
Details
- Buyer
- Wakefield Council
- Supplier(s)
- WCL (UK) LIMITED
- Value
- £709,010
- Duration
- 3 years
- Topic
- Telecommunications equipment and supplies
- Published
- 26 November 2025
- Source
- uk:contracts_finder
Tender description
This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.
Timeline
- Completed: Award published26 November 2025Current notice
- Completed: Award date6 April 2026
- Next: Contract expiry date5 April 2029in 2 years
About the buyer
Wakefield Council is a local authority procuring goods, works and services for the district through its own commercial team. Framework agreements and dynamic purchasing systems cover many of its call-off contracts, alongside direct quotations for lower-value work.
A published commercial pipeline sets out anticipated procurement activity over the next 18 months.
Over the past 5 years, most of Wakefield Council's contract awards have been in construction work, repair and maintenance and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wakefield-council.gov |
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