Support Hosting, Maintenance including developer days for CCIL
Details
- Buyer
- Network Rail
- Supplier(s)
- AtkinsRéalis UK Limited, Faithful and Gould Ltd
- Value
- £347,902
- Duration
- 2 years
- Topic
- System and support services
- Published
- 24 November 2025
- Source
- uk:find_a_tender
Tender description
Provision of support, hosting, maintenance, and developer days for the Control Centre Incident Log (CCIL) service. The contract covers secure hosting, application support, disaster recovery, backups, integrations, and helpdesk services for approximately 8,500 users. Services must be delivered continuously (24x7x365) for the contract term of two years, from 1 January 2026 to 31 December 2027. ## Contract award
Timeline
- Completed: Award published24 November 2025Current notice
- Completed: Award date24 November 2025
- Next: Contract expiry date31 December 2027in 14 months
About the buyer
Network Rail runs a safe, efficient railway, and buys as a central public body split between a national Route Services team and its regional routes. Network Rail's latest spend reporting covers Control Period 7, the 2024-25 financial year.
Safety-critical work needs audited status on RISQS, the rail industry's supplier qualification scheme, before Network Rail contracts directly.
Over the past 5 years, most of Network Rail's contract awards have been in IT services, architectural and engineering services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@network-rail.gov |
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