ITSM Tool Replacement and Configuration Management Database (CMDB)
Details
- Buyer
- Genomics England
- Supplier(s)
- Cognizant Worldwide Limited
- Value
- £2,420,000
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 24 November 2025
- Source
- uk:find_a_tender
Tender description
Enterprise ITSM tooling and CMDB tooling, including service design, delivery/project management, implementation, and data migration support. Licensing for the tooling has been awarded separately via framework call-off. ## Contract award
Timeline
- Completed: Award date20 November 2025
- Completed: Award published24 November 2025Current notice
- Next: Contract expiry date7 December 2027in 13 months
About the buyer
Genomics England is a government-owned healthcare body that delivers NHS genomic testing and research programmes. Its own commercial team runs procurement across the organisation, employing dedicated procurement managers. Larger technology projects often route through the Crown Commercial Service's Digital Outcomes framework. Suppliers on these projects work directly with product and service delivery managers inside the organisation. Past contracts for data hosting and cloud infrastructure have gone to Crown Hosting, AWS and Azure.
Over the past 5 years, most of Genomics England's contract awards have been in software and information systems, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@genomics-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@genomics-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@genomics-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@genomics-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@genomics-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@genomics-england.gov |
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