SMBC and SHG Netcall Contact Centre Solution
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £693,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 18 November 2025
- Source
- uk:find_a_tender
Tender description
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities. Lot 1: Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.
Timeline
- Completed: Award published18 November 2025Current notice
- Completed: Award date18 November 2025
About the buyer
Stockport Metropolitan Borough Council is a local authority that buys through STAR Procurement, a shared service run jointly with Rochdale, Tameside and Trafford councils. STAR Procurement organises contracts across three categories, covering people, place and professional services. Meet the Buyer events introduce Stockport-based tradespeople and consultants to upcoming projects. Highways works, consultancy services and property contracts are typically procured through STAR frameworks.
Over the past 5 years, most of Stockport Metropolitan Borough Council's contract awards have been in architectural and engineering services, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov |
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