Awarded contract

Technology Enable Care Services

Details

Value
£34,672.11
Duration
3 years
Topic
Repair and maintenance services of medical equipment
Published
13 November 2025

Tender description

Call-off from the Technology Enabled Lives (TEL) Framework under Lot 3.2 Analogue - maintenance of legacy analogue telecare products. To enable the ongoing maintenance of all hardwired community alarms at 3 different locations within Sandwell. The maintenance plan will include: - • Remedial maintenance service to maintain the Equipment in a satisfactory operating condition including the replacement of unserviceable parts or components • Quarterly maintenance visits to test the correct operation of the Equipment in accordance with BS5839 Part 1 Standard. • Service response will be within four hours of receipt of a service call during Normal Working Hours and for critical system failures outside of those hours. Normal Working Hours are considered 9am to 5:30pm, Monday to Friday.

Timeline

  1. Completed: Award date1 August 2025
  2. Completed: Award published13 November 2025
    Current notice
  3. Next: Contract expiry date31 July 2028in 2 years

About the buyer

Sandwell Metropolitan Borough Council is a local authority covering the Black Country, and advertises its contract opportunities through In-Tend, its electronic procurement portal. Suppliers register with In-Tend to receive alerts on contracts in their sector and request tender documents. Social value counts alongside price when contracts are awarded, weighing the wider benefit to Sandwell's communities. Think Sandwell, the council's business gateway, links local companies to the tendering system and supports bids from social enterprises and the voluntary sector. Contract procedure rules and a public contracts register set out how each tender is run.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Sandwell Metropolitan Borough Council's contract awards have been in construction work, repair and maintenance and health and social work.

Relevant CPV codes

  • 50421000 · Repair and maintenance services of medical equipment

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