Expired contract

IT Help Desk Outsourcing

Details

Buyer: Office of Rail and Road
Supplier(s): Stone Computers Ltd
Value: £145,385
Duration: 11 months
Topic: Helpdesk services
Published: 11 November 2025
Source: uk:find_a_tender

Tender description

Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available. ## Contract award

Timeline

Completed: Award published11 November 2025
Current notice
Completed: Award date11 November 2025
Completed: Contract expiry date30 September 2026

About the buyer

The Office of Rail and Road is a non-ministerial department that regulates Britain's railways, monitors the roads network, and buys through a central procurement team. Smaller purchases need one quote or three written quotes, depending on value. A published policy commits the department to encouraging and supporting small and medium-sized businesses.

Over the past 5 years, most of the Office of Rail and Road's contract awards have been in business services, architectural and engineering services and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov