Fournet Managed Servuce
Details
- Supplier(s)
- Insight Direct (UK) Ltd
- Value
- £18,026.66
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 November 2025
- Source
- uk:find_a_tender
Tender description
We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance. Lot 1: Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal. The below response times are also included with this contract: • P1 - Same day response no fix time. Next day response for faults reported after 15:00 • P2 - Next day response no fix time • P3 - 5-day response no fix time Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).
Timeline
- Completed: Award date30 October 2025
- Completed: Award published10 November 2025Current notice
About the buyer
The Police and Crime Commissioner for Humberside is a blue light body that holds Humberside Police's Chief Constable to account for force performance. Framework agreements, including vehicle recovery services, sit alongside these routes. The Commissioner sets Humberside Police's annual budget and the local policing precept.
Over the past 5 years, most of The Police and Crime Commissioner for Humberside's contract awards have been in IT services, software and information systems and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov |
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