Provision of 8X8 Call Centre Software
Details
- Supplier(s)
- 8X8 UK LIMITED
- Value
- £49,456.8
- Duration
- 3 years
- Topic
- IT software package
- Published
- 5 November 2025
- Source
- uk:contracts_finder
Tender description
Customer contact centre for external customers - number of licences reduced to 20. Includes usage charges.
Timeline
- Completed: Award date16 May 2025
- Completed: Award published5 November 2025Current notice
- Next: Contract expiry date15 May 2028in 2 years
About the buyer
Intellectual Property Office operates as an executive agency of the Department for Science, Innovation and Technology (DSIT), procuring as a central government body. Framework agreements, mostly routed through the Government Commercial Agency, are the preferred route to market. Purchases above a set threshold follow framework-specific terms rather than standard terms. The office works with DSIT on shared goods and services and is committed to increasing spend with SMEs.
Over the past 5 years, most of Intellectual Property Office's contract awards have been in software and information systems, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@intellectual-property-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@intellectual-property-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@intellectual-property-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@intellectual-property-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@intellectual-property-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@intellectual-property-office.gov |
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