Closed tender

The Provision of Voice and Telephony Services

Details

Value
£450,000
Topic
Telephone network
Published
27 October 2025
Submission
21 November 2025

Tender description

GTR are looking for a supplier who can provide and manage voice and telephony services across the GTR network. Bidders will need to ensure they can support all existing handsets as these may be replaced due to fault throughout the duration of the contract. Bidders will be asked to provide optional pricing for this as part of the submission which will not be scored at tender stage. The key requirements for this tender exercise are: •To provide services on existing fixed Poly handsets across the stations and depots, noting that Poly handsets are to be re-used day 1 of the mobilisation. •ATAs to be migrated day 1 of the mobilisation, however these can be replaced if required for support reasons. •A carrier grade system is essential due to operational requirements. •Existing numbering is to be retained. Basic or equivalent functionality is essential. •Improved handset robustness especially high user fixed handsets While not part of the project scope GTR are interested in future capabilities of the proposed solution for simplified dialling from the station and depot phones to its existing 7000 mobile users – Note that this will not form part of the scored criteria for this tender exercise. To view this notice, please click here: https://goviathameslinkrailway.delta-esourcing.com/delta/viewNotice.html?noticeId=1005425498

Timeline

  1. Completed: Tender published27 October 2025
    Current notice
  2. Completed: Submission date21 November 2025

About the buyer

Govia Thameslink Railway Limited is a rail operator. GTR is a trading name of Thameslink Southern Great Northern Limited. Suppliers can search current opportunities and identify future tenders there. GTR says it aims to treat all suppliers equally, with integrity, fairness and professionalism. GTR says good procurement practice and contract management help secure value for money.

Over the past 5 years, most of Govia Thameslink Railway Limited's contract awards have been in business services, health and social work and software and information systems.

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Decision makers

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