ServiceNow 2025
Details
- Buyer
- Home Office
- Supplier(s)
- GB-CFS-173
- Value
- £32,079,714.5
- Duration
- 4 years
- Topic
- Facilities management services involving computer operation
- Published
- 22 October 2025
- Source
- uk:contracts_finder
Tender description
ServiceNow is a strategic toolset in the Home Office and is the bedrock on which all Home Office IT Services are managed. The ITnow Service Desk is run on ServiceNow and it acts as the front door into Home Office internal IT services. ServiceNow has recently been added to Home Office 2030 Digital Strategy, where it is forefront (with METIS) for the corporate environment on automation/self-service.
Timeline
- Completed: Award date30 September 2025
- Completed: Award published22 October 2025Current notice
- Next: Contract expiry date29 September 2029in 3 years
About the buyer
Home Office is a central ministerial department, and it buys through its own commercial and procurement function. Border Force, UK Visas and Immigration and HM Passport Office sit within the department. Security-sector contracts run through the Joint Security and Resilience Centre, a dedicated procurement route for that work.
Over the past 5 years, most of Home Office's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@home-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@home-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@home-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@home-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@home-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@home-office.gov |
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