Closed tender

Ticketing and Membership Systems Services 2025

Details

Value
£1,200,000
Topic
Ticket-validation machines
Published
6 October 2025
Submission
30 October 2025

Tender description

This procurement is for the implementation of a ticketing & membership platform and integration with other in-scope systems. This platform is one of BFI’s business critical systems and is used to support a number of different ‘What’s On’ digital services. It is essential that we test the market and ensure that after 15 years, we select a platform fit for 2026 and beyond. The new platform needs to meet user needs who expect an intuitive, efficient, optimised and accessible experience and in line with other seamless experiences they have with other cinemas or venues. It needs to be robust and scalable during peak sales periods (something that has been an issue in the past). The new system will integrate with other services within the wider ecosystem and support the ongoing digital programme experience and content management system workstreams The Contract shall be awarded for 3 years with an option to extend for up to 7 years.

Timeline

  1. Completed: Tender published6 October 2025
    Current notice
  2. Completed: Submission date30 October 2025

About the buyer

British Film Institute (BFI) is an agency and non-departmental public body in central government, and buys goods, services and works. High-value tenders start with a Procurement Specific Questionnaire. Contracts go to the Most Advantageous Tender.

Over the past 5 years, most of BFI's contract awards have been in business services, IT services and office and computing equipment.

Relevant CPV codes

  • 30123100 · Ticket-validation machines
  • 30144200 · Ticket-issuing machines
  • 42991230 · Ticket printers
  • 50316000 · Maintenance and repair of ticket-issuing machinery
  • 72222300 · Information technology services
  • 72267000 · Software maintenance and repair services

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Decision makers

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