Strategic Partner - Target Operating Model for Digitisation (CDO/2025/268)
Details
- Topic
- Systems and technical consultancy services
- Published
- 6 October 2025
- Submission
- 24 October 2025
- Source
- uk:procontracts
Tender description
This procurement will follow a two-stage process under a below-threshold open competition. Stage 1 will involve the use of a Procurement Specific Questionnaire (PSQ) to assess supplier suitability. Shortlisted suppliers will then be invited to submit a full tender response in Stage 2. Engagement of a strategic partner to co-develop and implement a comprehensive Target Operating Model (TOM) for business support and administrative functions across the organisation. The initiative will focus on streamlining internal operations, reducing manual processing, and modernising service delivery through ethical and effective use of automation, AI, process redesign, and policy transformation — with a strong emphasis on staff empowerment, service resilience, and inclusive change. Keywords: Target Operating Model
Timeline
- Completed: Tender published6 October 2025Current notice
- Completed: Submission date24 October 2025
About the buyer
Stoke-on-Trent City Council is a local authority, and its Category Management team runs procurement from the Civic Centre. Every tendering procedure follows the council's own Procurement Code alongside the Procurement Act 2023. An awarded contracts directory publishes the outcome of every past tender for suppliers to review.
Over the past 5 years, most of Stoke-on-Trent City Council's contract awards have been in construction work, architectural and engineering services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@stoke-on-trent-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@stoke-on-trent-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@stoke-on-trent-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@stoke-on-trent-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@stoke-on-trent-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@stoke-on-trent-city-council.gov |
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