Awarded contract

Integrated Urgent Care Service

Details

Value
£90,589,775.17
Topic
Health services
Published
9 October 2025

Tender description

Lot 1: Permanent funding for the following services for the duration of the contract (6 months to October 2025) Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED. Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.

Timeline

  1. Completed: Award date25 June 2018
  2. Completed: Award published9 October 2025
    Current notice

About the buyer

NHS Suffolk and North East Essex Integrated Care Board was a Healthcare buyer that planned and commissioned NHS services for Suffolk and North East Essex. The board dissolved on 1 April 2026. Its functions passed to NHS Norfolk and Suffolk ICB, with Colchester and Tendring responsibilities moving to NHS Essex ICB.

Over the past 5 years, most of NHS Suffolk and North East Essex Integrated Care Board's contract awards have been in health and social work and IT services.

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