Multi Channel Contact Centre and Telephony Service
Details
- Supplier(s)
- Vodafone Ltd
- Value
- £22,517,000
- Topic
- Telephone and data transmission services
- Published
- 2 October 2025
Tender description
Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform. Lot 1: Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform.
Timeline
- Completed: Award date26 September 2025
- Completed: Award published2 October 2025Current notice
About the buyer
Social Security Scotland delivers devolved benefits payments as an executive agency of the Scottish Government, procuring as a central body. Lower-value opportunities go through the Quick Quote facility, inviting at least three suppliers per opportunity. Many contracts sit under collaborative framework agreements and dynamic purchasing systems set up by national bodies. A published Forward Plan sets out upcoming opportunities for suppliers to track.
Over the past 5 years, most of Social Security Scotland's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@social-security-scotland.gov |
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