HF/R001 - Digital Social Care Record System

Tender description

Hillcrest wish to provision a Digital Care Record System software solution which standardises, streamlines and improves overall record keeping via a centralised hub. Lot 1: Hillcrest Futures works across Scotland providing a wide range of services in the areas of physical and learning disabilities, autism, and older people. Also, supporting positive mental health and wellbeing, homelessness and drug, alcohol and recovery services. We work in people’s homes, out in the community and in both temporary and supported accommodation providing support from 1 hour a week to 24 hours a day. Currently Hillcrest Futures complete a variety of electronic and paper records and documentation for all the people we support. For example, care and support plans, risk assessments, and medication records. We are seeking to procure and implement a Digital Care Record System software solution which standardises, streamlines and improves overall record keeping through providing a centralised hub of all client information and includes the following considerations: - customisable to meet our business needs - We have a diverse range of services and wish to utilise this across our organisation. - accessible - We need it to work both on and offline, as well as have an intuitive user interface which considers the varying abilities of people who use technology (user friendly). - excellent reporting functionality - We need it to be able to provide an easy mechanism for monitoring and auditing of our management information and service provision. - adhere to all our Data Protection and Cyber Security requirements - Privacy of our client information is a high priority and we need to be assured that you can protect our organisational data and ensure that only authorised individuals have access as required.