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Awarded contract

Integrated Multi Channel Customer Contact and Resource Management Solution

Details

Buyer
4 buyers
Supplier(s)
Sopra Steria Limited
Value
£13,916,000
Duration
8 years
Topic
Software package and information systems
Published
21 January 2025
Source
uk:contracts_finder

Tender description

The system underpins the critical functions of the Force Control Room enabling the public to contact the force in both emergency and non-emergency situations. As well providing contact management channels for the public the system also enables internal force communications with officers via Airwave radio technology and provides resource management capabilities for officers/vehicles, officer safety features are also built into this technology.

Timeline

  1. Award date1 December 2024
  2. Award published21 January 2025
    Current notice
  3. Contract expiry date30 November 2032in 6 years

About the buyer

South Yorkshire Police is the territorial police force for South Yorkshire, and buys as a blue light body with its own procurement team. Contract notices for its larger tenders appear on Find a Tender. Much of what it buys moves through frameworks run by BlueLight Commercial, the national commercial body for policing. Suppliers register free on the Atamis e-commercial platform to view live blue light opportunities. Legacy opportunities continue to be hosted on the In-tend system. Suppliers already registered with Atamis for the 7Forces group do not need to register again.

The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.

Over the past 5 years, most of South Yorkshire Police's contract awards have been in software and information systems, office and computing equipment and IT services.

Relevant CPV codes

  • 48000000 · Software package and information systems

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Decision makers

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