Closed tender

Provision of Wayfinding and Information Solution for Blind and Partially Sighted Passengers

Details

Topic
Navigation services
Published
23 September 2025
Submission
28 October 2025

Tender description

CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL’s wayfinding and will have access to real-time information, which will also convert to 36 languages. This pilot system will run for an initial 12-months at CFL’s Troon Ferry Terminal. After which, if successful, the Supplier will be awarded the remaining 48-months of the Framework which will cover several other locations throughout the CFL network. Lot 1: CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL’s wayfinding and will have access to real-time information, which will also convert to 36 languages. This pilot system will run for an initial 12-months at CFL’s Troon Ferry Terminal. After which, if successful, the Supplier will be awarded the remaining 48-months of the Framework which will cover several other locations throughout the CFL network.

Timeline

  1. Completed: Tender published23 September 2025
    Current notice
  2. Completed: Submission date28 October 2025

About the buyer

CalMac Ferries Ltd operates the Clyde and Hebrides ferry services, and buys as a local organisation owned by Scottish Ministers through David MacBrayne Ltd. Procurement for the David MacBrayne Group, including CalMac, is led by a Head of Procurement. That role reports to the Group Finance Director. Caledonian Maritime Assets Ltd owns the vessels and piers that CalMac leases. The stated aim of group procurement is best value for money.

Over the past 5 years, most of CalMac Ferries Ltd's contract awards have been in fuel and energy, IT services and electrical equipment and lighting.

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Decision makers

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