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Closed tender

ITSM Tool Replacement and Configuration Management Database (CMDB)

Details

Buyer
Genomics England
Value
£2,250,000
Topic
Software package and information systems
Published
22 September 2025
Submission
20 October 2025
Source
uk:find_a_tender

Tender description

Enterprise ITSM tooling and CMDB tooling, including service design, delivery/project management, implementation, and data migration support. Licensing for the tooling has been awarded separately via framework call-off.

Timeline

  1. Tender published22 September 2025
    Current notice
  2. Submission date20 October 2025

About the buyer

Genomics England is a government-owned healthcare body that delivers NHS genomic testing and research programmes. Its own commercial team runs procurement across the organisation, employing dedicated procurement managers. Larger technology projects often route through the Crown Commercial Service's Digital Outcomes framework. Suppliers on these projects work directly with product and service delivery managers inside the organisation. Past contracts for data hosting and cloud infrastructure have gone to Crown Hosting, AWS and Azure.

Over the past 5 years, most of Genomics England's contract awards have been in software and information systems, IT services and business services.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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