Awarded contract

C385927 IT Service Management Tooling

Details

Supplier(s)
Softcat PLC
Value
£2,100,000
Duration
4 years
Topic
Software package and information systems
Published
22 September 2025

Tender description

The main purpose of this contract is to replace and implement an IT service management, asset discovery and license management solution, by February 2026 when the extended contracts will expire (Contract expiry is the main driver for change). This will provide the NHSBSA with an opportunity to implement an integrated solution that will support the mitigation of risks around license and asset management as well as exploiting workflow and automation functionality in line with the IT Service Management strategy and our transformation objectives in this space.

Timeline

  1. Completed: Award date1 April 2025
  2. Completed: Award published22 September 2025
    Current notice
  3. Next: Contract expiry date31 March 2029in 2 years

About the buyer

NHS Business Services Authority operates as a healthcare buyer, delivering national support services across the NHS in England. Much of this procurement flows through framework agreements and the Crown Commercial Service. Commercial teams grade contracts as Gold, Silver or Bronze according to value and risk.

Over the past 5 years, most of NHS Business Services Authority's contract awards have been in education and training, IT services and business services.

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Decision makers

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