Awarded contract

Universal Information, Advice & Guidance Service

Details

Supplier(s)
Warrington District Citizens Advice Bureau
Value
£3,800,000
Duration
5 years
Topic
Guidance and counselling services
Published
18 September 2025

Tender description

A community advice services for the supply of: • Legal, Debt and Housing Advice Services (core service) • Outreach Service (eg. GP surgeries, Children's Centres, Community settings). The Service is has a physical presence in Warrington to deliver the face to face work as detailed in the service specification. The service is to be provided in a manner that enables access, especially to those groups who do not traditionally access town centre based provisions. The service will be delivered from relevant and accessible venues. The service aims to: • provide a single point of access for information advice and guidance services. • reduce direct costs, whilst maintaining quality. • modernise the approach of delivering information advice and guidance services in Warrington. • promote the provision of self-help and online information, advice and guidance. Aside from the core contract there are additional elements to deliver the following separate services: • Domestic Abuse Worker • Macmillan Benefits Advice and Welfare Service ## Contract award

Timeline

  1. Completed: Award published18 September 2025
    Current notice
  2. Completed: Award date18 September 2025
  3. Next: Contract expiry date30 November 2030in 4 years

About the buyer

Warrington Borough Council is a local authority serving the Warrington area. The council hosts frameworks for neighbouring authorities, such as Cheshire West and Chester, Cheshire East, Halton and St Helens, through its Transportation and Public Realm Consultancy Services Framework.

Over the past 5 years, most of Warrington Borough Council's contract awards have been in business services, IT services and health and social work.

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