Telephony and Call Centre - Teams Front End
Details
- Buyer
- University of Exeter
- Value
- £500,000
- Topic
- Digital telephone exchanges
- Published
- 17 September 2025
- Submission
- 4 October 2025
- Source
- uk:find_a_tender
Tender description
At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.
Timeline
- Completed: Pre-tender published17 September 2025Current notice
About the buyer
University of Exeter is a higher education institution that runs its own procurement centrally through a dedicated Procurement Services team. Much of this procurement flows through frameworks including the Southern Universities Purchasing Consortium and the Crown Commercial Service. Catering contracts run through the separate TUCO framework. Competitive tendering, not a fixed list of approved suppliers, decides who wins the work in the end.
Over the past 5 years, most of University of Exeter's contract awards have been in construction work, IT services and laboratory and precision equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-exeter.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-exeter.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-exeter.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-exeter.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-exeter.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-exeter.gov |
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