Remote Assistance Tool
Details
- Supplier(s)
- Softcat PLC
- Value
- £94,149.02
- Duration
- 2 years
- Topic
- Remote access software package
- Published
- 15 September 2025
- Source
- uk:contracts_finder
Tender description
The contract is for a cloud-based Remote Assistance Tool - a software platform that will be used by the Ofgem's IT Service Desk to establish secure remote access and control of desktops, laptops and mobile devices.
Timeline
- Completed: Award published15 September 2025Current notice
- Completed: Award date1 October 2025
- Next: Contract expiry date30 September 2027in 12 months
About the buyer
Office of Gas and Electricity Markets (Ofgem) is Britain's energy regulator, a non-ministerial government department. Tenders appear on Ofgem's own tendering portal, alongside Contracts Finder and the Find a Tender Service. Most goods and services are bought through Crown Commercial Service frameworks, chiefly its Energy and Economic Services and Advice agreement. Ofgem then runs a further competition or awards work directly to a supplier on the relevant lot. Lots span gas and electricity engineering, distributed energy resources, and economic and financial advice. Smaller businesses are encouraged to bid, with technical ability weighed alongside value for money.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Ofgem's contract awards have been in business services, software and information systems, and IT services.
Relevant CPV codes
- 48514000 · Remote access software package
- 72300000 · Data services
- 72610000 · Computer support services
- 72810000 · Computer audit services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov |
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