ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Details
- Topic
- Maintenance services of telecommunications equipment
- Published
- 19 September 2025
- Submission
- 3 November 2025
- Source
- ie:e_tenders
Tender description
The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in the RFT documents attached to this notice. **The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information**
Timeline
- Completed: Tender published19 September 2025Current notice
- Completed: Submission date3 November 2025
About the buyer
The Road Safety Authority (RSA) is a central government agency and non-departmental public body, created under the Road Safety Authority Act 2006. Driver testing, licensing and road safety education sit within its remit. The RSA supervises the National Car Testing Service and Commercial Vehicle Roadworthiness testing rather than running them directly. A non-executive board governs the agency alongside its own leadership team.
Over the past 5 years, most of RSA's contract awards have been in IT services, software and information systems and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov |
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