Closed tender

EoE - Crisis Text Support Service

Details

Published
12 September 2025
Submission
13 October 2025

Tender description

Provision of an East of England 24/7 all age Crisis Text Support Service. The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services. The required services for this Contract are health care services falling within Schedule 1 of The Health Care Services (Provider Selection Regime) Regulations 2023 (PSR 2023).

Timeline

  1. Completed: Tender published12 September 2025
    Current notice
  2. Completed: Submission date13 October 2025

About the buyer

East Of England NHS Collaborative Hub is a not-for-profit NHS procurement organisation in Cambridge, and buys as a central healthcare organisation. The Hub is an NHSE-accredited framework host. NHS trusts, local authorities and emergency services across the region use its frameworks. Those frameworks include electronic patient records, stretchers and emergency medical consumables for ambulance services.

Some run under the Provider Selection Regime and are open only to trusts in England.

Over the past 5 years, most of East Of England NHS Collaborative Hub's contract awards have been in medical equipment and pharmaceuticals, health and social work and public administration and defence.

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Decision makers

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