East of England Crisis Text Support Service
Details
- Value
- £2,400,000
- Topic
- Community health services
- Published
- 12 September 2025
- Submission
- 13 October 2025
- Source
- uk:contracts_finder
Tender description
The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is seeking to appoint a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk
Timeline
- Completed: Tender published12 September 2025Current notice
- Completed: Submission date13 October 2025
About the buyer
NHS Cambridgeshire and Peterborough Integrated Care Board commissioned healthcare services across Cambridgeshire and Peterborough from its Ely base. The board merged into NHS Central East Integrated Care Board on 1 April 2026.
Clinical services were procured under the Provider Selection Regime. That regime offers direct award, most suitable provider and competitive processes.
Over the past 5 years, most of NHS Cambridgeshire and Peterborough Integrated Care Board's contract awards have been in health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-cambridgeshire-and-peterborough-integrated-care-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-cambridgeshire-and-peterborough-integrated-care-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-cambridgeshire-and-peterborough-integrated-care-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-cambridgeshire-and-peterborough-integrated-care-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-cambridgeshire-and-peterborough-integrated-care-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-cambridgeshire-and-peterborough-integrated-care-board.gov |
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