Customer Culture and Maturity 2025-2026
Details
- Supplier(s)
- KPMG LLP
- Value
- £150,000
- Duration
- 8 months
- Topic
- Research and development consultancy services
- Published
- 3 September 2025
- Source
- uk:contracts_finder
Tender description
Technical consultancy to support the continuation of work to drive improvements to our customer-centricity and further enhance our people's capability and contribution to improving customer satisfaction.
Timeline
- Completed: Award date12 August 2025
- Completed: Award published3 September 2025Current notice
- Completed: Contract expiry date31 March 2026
About the buyer
National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Most work reaches the market through framework contracts covering major schemes and routine maintenance. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.
Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov |
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