Mediation and Neutral Evaluation Services
Details
- Buyer
- NHS Resolution
- Supplier(s)
- Trust Mediation Limited, Global Mediation Ltd, CEDR Services
- Value
- £12,300,000
- Duration
- 4 years
- Topic
- Legal advisory and information services
- Published
- 29 August 2025
- Source
- uk:contracts_finder
Tender description
These are the following services below; a. Mediation service for the resolution of disputes arising from personal injury and clinical negligence incidents and/or claims (Lot 1); b. a mediation service for the resolution of disputes arising from claims for legal costs (Lot 2) (award details to follow); and c. a neutral evaluation service for the resolution of disputes arising from personal injury and clinical negligence incidents and/or claims, including legal costs disputes (Lot 3)
Timeline
- Completed: Award date1 August 2025
- Completed: Award published29 August 2025Current notice
- Next: Contract expiry date31 July 2029in 3 years
About the buyer
NHS Resolution is an arm's length body of the Department of Health and Social Care, and buys as a healthcare organisation. Four functions cover claims management, practitioner performance advice, primary care appeals, and safety and learning. Special legal services are bought by appointing law firms to a legal panel that helps manage claims. The panel has lots for clinical liabilities, non-clinical liabilities, and regulatory, health and disciplinary law. NHS Resolution's procurement policy allows a compliant framework to be used at any value.
Over the past 5 years, most of NHS Resolution's contract awards have been in business services, IT services and office and computing equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-resolution.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-resolution.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-resolution.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-resolution.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-resolution.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-resolution.gov |
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