IT Service Management (ITSM) Solution for SOLAS
Details
- Buyer
- Solas
- Topic
- Software package and information systems
- Published
- 28 August 2025
- Source
- ie:e_tenders
Tender description
SOLAS are seeking to source a modern, ITIL aligned ITSM solution for use by the Infrastructure and Operations and Software Development teams that make up the ICT and Digital Unit. The ITSM solution will replace a basic ticketing system in place at present. The objective is to implement a more intuitive, customisable, and accessible solution that facilitates better management of issues through to resolution, builds up a detailed, searchable knowledgebase of ICT activities and overall enhances the speed and quality of service the ICT and Digital unit provides to the organisation.
Timeline
- Completed: Award published28 August 2025Current notice
- Completed: Award date28 August 2025
About the buyer
Solas is Ireland's state agency for further education and training, planning and funding FET provision across the country. Sixteen Education and Training Boards deliver that training and further education programming on Solas's behalf nationwide. Framework agreements for contracted FET services are set up by the Office of Government Procurement and run by the ETBs. A separate multi-supplier framework covers eLearning content libraries and software for the FET sector.
Over the past 5 years, most of Solas's contract awards have been in printed matter, office and computing equipment and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@solas.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@solas.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@solas.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@solas.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@solas.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@solas.gov |
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