Expired contract

HMRC Incentive Vouchers

Details

Supplier(s)
Park Retail Ltd
Value
£110,000
Duration
1 year
Topic
Miscellaneous business and business-related services
Published
28 August 2025

Tender description

HMRC look to provide an incentive voucher to users within and outside the UK that have taken part in research for our Digital Services. Where users are recruited through the HMRC User panel we issue vouchers to thank the Users for their involvement. Because of user locations we would like the option for the vouchers to be redeemable in both the UK and internationally (Counties within the EU, as well as Norway, Iceland and Switzerland, however, these will be minimal). HMRC will require the supplier to provide paper incentive vouchers to offline users for taking part in the user research to support the development of our digital platforms. If supplier unable to issue directly the supplier will provide paper incentive vouchers to HMRC, who in turn will issue to their users. Vouchers will be required in a combination of digital and paper/card voucher format (which must be suitable for offline users) as prescribed by HMRC and all must be available to use outside the UK. HMRC will require all vouchers to remain valid for at least 1 year. ## Contract award Title: HMRC Incentive vouchers

Timeline

  1. Completed: Award date7 August 2025
  2. Completed: Award published28 August 2025
    Current notice
  3. Completed: Contract expiry date17 August 2026

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

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