Stale Pre-tender

Independent Health Complaints Advocacy London Borough

Details

Value
£300,000
Topic
Guidance and counselling services
Published
18 August 2025
Submission
15 September 2025

Tender description

Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.

Timeline

  1. Completed: Pre-tender published18 August 2025
    Current notice

About the buyer

London Borough of Ealing is a local authority, running its tendering process through its own Strategic Procurement team. Every contract is procured to achieve best value, comparing quotes for low-value work or running a formal tender for high-risk, high-value contracts. Tender opportunities appear on the Ealing Tender Management Portal, built on the Atamis system. Contracts Finder also lists council opportunities aimed at small and medium enterprises. Suppliers can join the Ealing Procurement Framework through Matrix's supplier onboarding portal to bid without repeating pre-qualification checks. A three-year pipeline lists upcoming contracts expected to return to market.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of London Borough of Ealing's contract awards have been in architectural and engineering services, health and social work and construction work.

Relevant CPV codes

  • 85312300 · Guidance and counselling services
  • 85312310 · Guidance services
  • 85312320 · Counselling services
  • 85312400 · Welfare services not delivered through residential institutions
  • 85320000 · Social services

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Decision makers

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