Independent Complaints Adjudication Service for OFSTED (ICASO)
Details
- Value
- £125,000
- Topic
- Arbitration and conciliation services
- Published
- 19 August 2025
- Submission
- 17 September 2025
- Source
- uk:find_a_tender
Tender description
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
Timeline
- Completed: Tender published19 August 2025Current notice
- Completed: Submission date17 September 2025
About the buyer
The Department for Education is a ministerial department responsible for children's services and education policy in England, procuring both for itself and its executive agencies. Framework purchases follow the matching Crown Commercial Service terms. Many contracts are let on standard government terms, such as Cabinet Office short-form or model services agreements. Schools and academy trusts buy separately, using framework options the department reviews and approves in advance.
Over the past 5 years, most of the Department for Education's contract awards have been in business services, construction work and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-education.gov |
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