Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
Details
- Supplier(s)
- ENERGY OMBUDSMAN LIMITED
- Value
- £100,000
- Duration
- 4 years
- Topic
- Services furnished by business, professional and specialist organisations
- Published
- 11 August 2025
- Source
- uk:find_a_tender
Tender description
The procurement is for an ongoing requirement under the Green Deal Framework Regulations (Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the ‘Framework Regulations’) place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman Service will investigate and consider cases relating to complaints relating to alleged breaches of the Framework Regulations. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in DESNZ's ability to apply sanctions ## Contract award Title: GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES
Timeline
- Completed: Award published11 August 2025Current notice
- Completed: Award date11 August 2025
- Next: Contract expiry date7 December 2029in 3 years
About the buyer
The Department for Energy Security and Net Zero buys as a central government body, with its own commercial directorate. Common goods and services are bought through Government Commercial Agency frameworks. A small business action plan runs from 2025 to 2028.
Pipeline notices give an 18-month forward look at planned opportunities.
Over the past 5 years, most of the Department for Energy Security and Net Zero's contract awards have been in research and development, business services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-energy-security-net-zero.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-energy-security-net-zero.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-energy-security-net-zero.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-energy-security-net-zero.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-energy-security-net-zero.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-energy-security-net-zero.gov |
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