LDC-445 Contact Centre Telephony

About the buyer

Lichfield District Council is a local authority in Staffordshire, procuring under its own contract standing orders. Opportunities are advertised on its own tendering portal, alongside Contracts Finder and Find a Tender, where suppliers can register free for alerts. Smaller contracts go out to a handful of quotes, awarded on lowest cost. Larger contracts follow a formal tender process with a published specification and clear assessment criteria. Quality sits alongside price in most evaluations, and social value commitments from contractors carry real weight. A public contracts register lists live agreements under the transparency code.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Lichfield District Council's contract awards have been in business services, construction work and software and information systems.