Respond Case Management System
Details
- Supplier(s)
- Aptean Ltd
- Value
- £67,239.68
- Duration
- 3 years
- Topic
- Information systems
- Published
- 31 July 2025
- Source
- uk:find_a_tender
Tender description
This contract is for a case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports. Procurement will be carrying out an exception Direct Award. It will not be cost effective to procure a brand new system. The current contract is on a rolling contract, but the rolling price is more expensive than if SBC are to have a fixed contract. ## Contract award Title: Respond Case Management System
Timeline
- Completed: Award published31 July 2025Current notice
- Completed: Award date31 July 2025
- Next: Contract expiry date30 September 2028in 2 years
About the buyer
Stockton Borough Council is a local authority that advertises its tenders through the North East Procurement Organisation, or NEPO. Suppliers register free on NEPO's Open system, where the council advertises contracts and invites tenders. A contract register lists every contract the council has awarded or joined, including framework agreements. The register updates continuously as new contracts are agreed, rather than being published as a static list. Contracts above certain value thresholds require suppliers to register on the Central Digital Platform, introduced under new procurement legislation from February 2025.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Stockton Borough Council's contract awards have been in construction work, health and social work and software and information systems.
Relevant CPV codes
- 48810000 · Information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@stockton-borough-council.gov |
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